Shipping & Production Policy

Effective Date: September 6, 2026

This Shipping & Production Policy explains how Diversey Clothiers processes, reviews, produces, and ships made-to-measure orders.

Because every suit is made specifically for the customer’s submitted measurements, fit preferences, photographs, and selected details, our production process differs from that of a traditional off-the-rack retailer.

Order Submission and Review

Submitting payment does not mean that your suit immediately enters production.

After your order and Fit Profile are submitted, Diversey Clothiers will review the information provided, including:

• Body measurements
• Fit preferences
• Full-body photographs
• Reference-garment measurements, when provided
• Suit color and selected details
• Contact and shipping information

If any information appears incomplete, unclear, or inconsistent, we may contact you for clarification or request updated measurements or photographs.

Your timely response is important. Production may be delayed until information is missing or while we wait for a response.

An order is generally considered finalized when:

• The required Fit Profile information has has been submitted
• Payment has been received or successfully authorized
• The selected product has been reviewed
• Any measurement or fit questions has been resolved
• The selected product and fabric are available
• Diversey Clothiers has approved the order for production

An automated receipt or payment confirmation only confirms that we received your submission. It does not necessarily mean that the order has been finalized or accepted for production.

If we cannot reasonably fulfill the order, we will contact you regarding the available options.

Production Timeline

Most orders are expected to arrive approximately 3–4 weeks after order finalization, unless a different timeframe is provided in writing.

This estimate begins after the Fit Profile has been reviewed and the order has been approved for production. It does not necessarily begin on the date the customer submits payment.

Production and delivery dates are estimates and are not guaranteed.

Timing may be affected by:

• Incomplete or inconsistent measurements
• Delayed customer responses
• Fabric or material availability
• Production volume
• Quality-control review
• Carrier delays
• Severe weather
• Customs or transportation disruptions
• Supplier or production-partner delays
• Events outside our reasonable control

If we expect a significant delay, we will make reasonable efforts to contact you with updated information.

If we cannot ship within the stated or legally required timeframe, we will provide any options required by applicable law. Depending on the circumstances, these options may include agreeing to a revised timeframe or canceling the affected order for a refund.

Production Changes and Cancellations

Please contact Diversey Clothiers as soon as possible if you need to change or cancel an order.

Changes may be possible before the order has been finalized and production begins. Once fabric has been cut, materials have been committed, or production has started, changes and cancellations may no longer be possible.

Approved changes may affect the price and estimated completion date.

Any approved cancellation or refund will depend on the production status of the order, costs already incurred, and applicable law.

Quality-Control Review

Each suit is reviewed before shipment as part of our quality-control process.

This review may include confirming:

• The garment matches the confirmed order details
• The selected color and details are correct
• The garment measurements reflect the approved specifications
• There are no readily visible workmanship or production concerns

Quality-control review may occasionally extend the estimated production timeline. We would rather address a concern before shipment whenever reasonably possible.

Shipping Charges

Available shipping methods and applicable charges will be displayed during checkout.

Shipping charges may depend on:

• The delivery address
• The selected shipping method
• The number of garments ordered
• Package size and weight
• Carrier rates
• Any applicable shipping promotion

Applicable taxes and other required charges will also be shown during checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error. We may be able to update an address before shipment, but address changes cannot be guaranteed after an order has been transferred to the carrier.

Diversey Clothiers is not responsible for delays, failed deliveries, or additional shipping expenses caused by an inaccurate or incomplete address supplied by the customer.

If a package is returned because of an incorrect address, refusal, or unsuccessful delivery, additional shipping charges may apply before the order is sent again.

Tracking Information

When tracking is available, it will be sent to the email address associated with the order.

Tracking updates and estimated delivery dates are provided by the shipping carrier. Carrier estimates are not guaranteed by Diversey Clothiers.

Please allow time for tracking information to become active after receiving a shipment notification.

Delivery Delays

Once a package has been transferred to the carrier, delivery may be affected by circumstances outside our reasonable control.

These may include:

• Carrier processing delays
• Severe weather
• Transportation interruptions
• Incorrect or incomplete delivery information
• High seasonal shipping volume
• Customs inspections or delays
• Local delivery restrictions
• Events affecting carriers or logistics providers

If your package appears delayed, please review the tracking information and contact us so we can help determine the appropriate next step.

Lost or Missing Packages

If tracking shows no movement for an unusual period, or if your package has not arrived within a reasonable period after its estimated delivery date, please contact Diversey Clothiers.

We may ask you to:

• Confirm the shipping address
• Check with household members, neighbors, building staff, or another person who may have accepted the package
• Check areas where the carrier may have left the shipment
• Contact the carrier directly
• Complete information required for a carrier investigation or claim

We will review the circumstances and work with the carrier when appropriate. A replacement or refund is not guaranteed until the shipment has been investigated and responsibility has been determined.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please contact the carrier and Diversey Clothiers promptly.

Carrier scans can occasionally appear before the package is physically delivered. We recommend checking the delivery location again and allowing a short period for the package to arrive.

Diversey Clothiers is not responsible for theft, loss, or damage occurring after a package has been correctly delivered to the address provided. We will nevertheless review the available information and assist with a carrier inquiry when reasonably possible.

Damaged Packages

If your shipment arrives damaged:

• Photograph the exterior packaging before opening it
• Photograph the garment and affected area
• Keep all packaging, labels, and included materials
• Contact Diversey Clothiers within 14 days of delivery

Do not discard the packaging or have the garment altered before we review the concern.

We may request additional photographs or information before determining the appropriate next step.

Inspection After Delivery

Please inspect and try on your suit promptly after delivery.

When trying it on:

• Wear a properly fitted dress shirt and dress shoes
• Wear the trousers at the intended waistband height
• Button the jacket while standing naturally
• Check the fit while standing, sitting, and moving
• Avoid judging the fit over bulky clothing

Damage, incorrect items, workmanship concerns, significant fit issues, or material differences from the confirmed order must be reported within 14 days of delivery.

Please do not wear the suit beyond the initial fitting or have it altered before contacting us about a significant concern. Alterations or extended wear may limit our ability to evaluate the garment’s original condition or provide assistance.

Fit concerns, alterations, returns, refunds, replacements, and other potential resolutions are governed by our Fit, Alterations & Returns Policy.

Event Dates and Time-Sensitive Orders

Please tell us about a wedding, formal event, business trip, or other important date before placing your order.

Providing an event date does not guarantee delivery by that date. Delivery by a particular date is guaranteed only when Diversey Clothiers expressly confirms that commitment in writing.

We strongly recommend ordering well in advance to allow time for order review, production, shipping, and any minor local alterations that may be desired after delivery.

Weddings and Group Orders

Wedding and group orders may involve separate timelines, communications, and coordination requirements.

Each participant may be required to submit an individual Fit Profile and payment. One participant’s delay in providing measurements, photographs, payment, or requested clarification may affect that participant’s production timeline.

Unless otherwise confirmed in writing, all production and delivery dates remain estimates.

Contact Us

For questions about production, shipping, tracking, or an existing order, please contact:

Diversey Clothiers
Email: hello@diverseyclothiers.com
Location: Chicago, Illinois