Privacy Policy
Effective Date: [August 1, 2026]
Diversey Clothiers respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how Diversey Clothiers (“Diversey Clothiers,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, complete a Fit Profile, place an order, communicate with us, or otherwise use our services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with Diversey Clothiers.
Information You Provide Directly
We may collect information that you provide when you:
- Browse or use our website
- Complete a Fit Profile
- Place or attempt to place an order
- Contact us with a question or concern
- Request information about a wedding or group order
- Subscribe to marketing communications
- Participate in a promotion, survey, or other program
This information may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order number and order history
- Suit color and style selections
- Fit and garment preferences
- Body measurements
- Garment measurements
- Height and weight
- Body-shape and fit information
- Full-body and garment photographs
- Communications and customer-service inquiries
- Any other information you choose to provide
Fit Profile Information
Our Fit Profile may collect detailed measurements, photographs, fit preferences, and information about how clothing typically fits you.
We use this information to:
- Review and prepare your order
- Determine garment measurements and fit specifications
- Communicate instructions to tailoring and production partners
- Identify measurements or preferences that may require clarification
- Evaluate fit questions or concerns
- Support future or repeat orders
- Improve our fit-review and ordering processes
Fit Profile photographs and measurements are not intended to be publicly displayed. We will not use customer Fit Profile photographs in advertising, social media, or other public marketing without separate permission.
Payment Information
Payments may be processed by third-party payment providers. Payment information may include your payment-card details, billing address, and transaction information.
Diversey Clothiers does not directly store complete payment-card numbers when payments are handled by a third-party payment processor. Payment providers process your information according to their own privacy policies and security practices.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect information such as:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Links selected
- Date and time of access
- General geographic location
- Website interactions and usage information
This information may be collected through cookies, pixels, log files, and similar technologies.
How We Use Your Information
We may use personal information to:
- Provide and operate our website and services
- Process and fulfill orders
- Review measurements, photographs, and fit preferences
- Communicate with you about your order
- Contact you when information appears incomplete or inconsistent
- Coordinate tailoring, production, quality inspection, and delivery
- Provide customer service
- Review fit, alteration, workmanship, shipping, or order concerns
- Maintain order and customer records
- Support future or repeat orders
- Process payments and prevent fraudulent transactions
- Improve our products, website, Fit Profile, and customer experience
- Send marketing communications when permitted
- Protect our website, customers, business, and service providers
- Enforce our policies and agreements
- Comply with legal, tax, accounting, and regulatory obligations
- Establish, exercise, or defend legal claims
We may also use information for another purpose disclosed to you when the information is collected or with your permission.
How We Share Information
We may share personal information when reasonably necessary to operate our business, fulfill orders, and provide services.
Tailoring, Production, and Quality-Control Partners
We may share measurements, photographs, fit preferences, garment specifications, and related order information with tailoring, production, and quality-control partners.
We share only the information reasonably necessary for those partners to prepare, review, inspect, or fulfill your order.
Service Providers
We may share information with companies that perform services on our behalf, including:
- Website hosting providers
- E-commerce platforms
- Online form providers
- Payment processors
- Email and communication providers
- Data-storage providers
- Website analytics providers
- Fraud-prevention providers
- Shipping carriers
- Customer-service providers
- Professional advisers
These providers may access information as necessary to perform services for Diversey Clothiers.
Shipping Carriers
We may provide your name, shipping address, contact information, and package information to carriers and logistics providers for shipping, delivery, tracking, and resolving delivery concerns.
Legal and Safety Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law or legal process
- Respond to a lawful request from a government authority
- Protect the rights, property, or safety of Diversey Clothiers, our customers, or others
- Investigate fraud, misuse, security incidents, or policy violations
- Enforce our agreements and policies
- Establish, exercise, or defend legal claims
Business Transfers
If Diversey Clothiers is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
International Processing
Some tailoring, production, quality-control, technology, or service partners may operate outside the United States.
As a result, your information may be accessed, transferred, stored, or processed in another country. The privacy and data-protection laws of that country may differ from those in your state or country of residence.
We limit the information shared with production partners to what is reasonably necessary to prepare, review, and fulfill your order.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate essential website features
- Remember user preferences
- Understand how visitors use the website
- Measure website performance
- Prevent fraud and improve security
- Support marketing and advertising activities, when applicable
You may be able to control certain cookies through your browser settings or a cookie-preference tool provided on our website.
Disabling cookies may affect the availability or performance of certain website features.
Marketing Communications
We may send promotional emails or other marketing communications when you have requested them or when otherwise permitted by law.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us.
Even if you opt out of marketing communications, we may continue sending nonpromotional communications related to your orders, customer-service requests, policy updates, or other transactions.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete and support orders
- Maintain fit and order records
- Facilitate future or repeat orders
- Respond to customer concerns
- Maintain business, accounting, and tax records
- Prevent fraud
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
The retention period may vary depending on the type of information and why it was collected.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, storage system, or security measure is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.
Please use care when transmitting personal information online and contact us if you believe your information or account may have been compromised.
Your Privacy Choices and Rights
Depending on where you live and subject to applicable law, you may have the right to request that we:
- Confirm whether we maintain personal information about you
- Provide access to certain personal information
- Correct inaccurate information
- Delete certain personal information
- Provide a copy of certain information
- Explain how certain information has been used or shared
You may also:
- Unsubscribe from marketing communications
- Adjust available cookie preferences
- Ask us to update your contact or Fit Profile information
To submit a request, contact us using the information provided below. We may need to verify your identity before completing the request.
Certain information may be retained when reasonably necessary to complete an order, maintain required records, prevent fraud, resolve disputes, enforce agreements, or comply with legal obligations.
Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
Diversey Clothiers is not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If you believe a child under 13 has provided personal information to us without appropriate permission, please contact us so we can review and address the matter.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal obligations.
When we update the policy, we will revise the effective date at the top of this page. Material changes may also be communicated through the website or by another appropriate method.
Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy.
Contact Us
For questions about this Privacy Policy, our privacy practices, or a request involving your personal information, please contact:
Diversey Clothiers
Email: hello@diverseyclothiers.com
Location: Chicago, Illinois